All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund within 14 days.
you receive the wrong item
you do not want the product you have received (but you must return the item at your expense and the item must be unused)
your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
your order does not arrive due to exceptional circumstances outside our control (e.g. delayed by strikes).
*You can submit refund requests within 14 days. You can do it by sending a message on Contact Us page.